IT services management is basically the activities that an organization undertakes to design, organize, deploy, manage, and maintain information technology resources offered to its customers. The IT services are related to hardware, software, networks, and virtualization. In the present times, most of the organizations that run businesses are now using information technology.
IT services management provides an organization with the tools, applications, and procedures
to manage and utilize their information technology assets. As the organization uses information technology for a variety of purposes, there are numerous IT services that are needed. The main tasks involved in the management include but not limited to data warehousing, development, optimization, and deployment of technology solutions. These service providers are also responsible for managing customer support resources. These services also provide services related to security, backup, monitoring, training, security, and configuration management.
IT services can be broadly divided into two categories which include internal IT management and external IT management. Both categories are directly related to each other.
Internal IT services include the processes required to integrate the applications and their infrastructure into an internal system. This includes application integration, migration from one platform to another, and integration of technologies into an internal system. External IT services include the processes required to secure the technologies that are used by the organization. IT services also provide the infrastructure required for the organization’s application delivery including IT infrastructure and servers.
Management of the IT infrastructure and its security is very important as it is a factor that affects the performance and operation of the organization. Security measures include intrusion detection, control, reporting, and response systems. Monitoring of security is also one of the major functions of the IT management. This helps in identifying and dealing with security risks.
IT management also performs services related to training and certification. Training and certification are essential to the employees and the organizations they train. In some cases, IT management also provides training and certification programs to the customers for the purpose of training and certifications.
The IT services also provide consulting services to the organizations to deal with issues related to their IT infrastructure. There are specific concerns that these consulting services are required to address such as; upgrading or maintaining IT networks, maintaining security, handling security and compliance issues, deployment of the technologies and maintenance and customization of the networks. The services also involve designing security for new technology and services. Management is also required to handle security concerns such as customers often request IT services to handle this aspect of the organization.
IT consulting services are provided to organizations for the purpose of improving the IT infrastructure
of the organizations and the software. It also manages the software lifecycle. IT consultants are responsible for software development, implementation and testing of the software and ensure its compatibility with other software used in the organization. IT services also provide services related to the management of information technology applications and the migration of technology from one platform to another. IT consultants are also responsible for maintenance of security and compliance of the information technology systems.
Management of the enterprise data is also required for the proper functioning of the organization. This involves the process of storage management, recovery, preservation and access control. IT consulting also works towards the integration of the data and communication.
IT consultants are also involved in service management. They manage the service cycle and deliver the services to the organizations.
- The services also help organizations in the planning and execution of the service delivery process.
- IT consultants help the organizations in the provision of resources
- Such as technical experts, engineers and system analysts, and system testing professionals.
They also provide services in case of any problems in the IT systems and software implementation and also in the provisioning and installation of the software. These consultants are also involved in service deployment, training the IT staff and in the planning of the future needs of the system.
All these services are not exclusive of one another and there are multiple companies who provide them. However, there are companies like Deltek who specialize in the IT consulting services and provide IT consultants with their expertise and resources. They have developed a methodology called The IT Solution Matrix which helps in identifying the areas where the company has gaps in their capabilities. The IT Solutions Matrix also identifies these areas in a systematic way and the team of consultants working on it helps identify the gaps and makes suggestions for filling the gaps.